Returns & Exchanges

You may return unused items within 60 days of purchase. We accept items that are in their original unused new condition in the condition you received them. You will not receive a refund if the gloves have been returned to us worn/used/altered, determined at our discretion. Used gloves or those returned in poor packaging condition will be returned to you.

Exchanges FREE

We offer one free size exchange for domestic US shipping on new, unused ski gloves. They must be returned in the condition you received them. Used items or those returned in poor packaging condition, determined at our discretion, will be returned to you.

Our exchange portal is self-service. You will be able to issue yourself a Return Merchandise Authorization (RMA #). You will then be issued a pre-paid US Postal return label that you will download, print, attach to suitable packaging and drop in the mail. This label will expire within 2 weeks of issue date.

All new, unused exchanges must include Original Invoice with written exchange instructions. Without instructions the exchange will not process.

 

Domestic Returns

To make returns easy, we offer a flat-rate USPS shipping label for $7 ($11 for 3 or more pairs). They must be returned in the condition you received them. Used items or those returned in poor packaging condition, determined at our discretion, will be returned to you. The flat-rate shipping label will be deducted from your refund.

Our returns portal is self-service. You will be able to issue yourself a Return Merchandise Authorization (RMA #). You will then be issued a pre-paid US Postal return label that you will download, print, attach to suitable packaging and drop in the mail. This label will expire within 2 weeks of issue date. Once we receive the gloves, we will process your refund within a couple of business days.

All new, unused returns must include Original Invoice with written return instructions. Without instructions the return will not process.

 

International Returns & Exchanges

We cannot issue return labels for international orders. Return the new unused item with the courier of your choice and we will issue a refund of your purchase. If you need a different size place a new order for the new item. International customers pay all shipping charges associated with returns.

Send us an email at contact@freethepowder and we will issue you a Return Merchandise Authorization (RMA) number with return address.

When will my credit card be refunded?

Once we receive your returned merchandise, your refund will be processed within a couple of business days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.